Visual decision modeling to assess critical factors for higher education service quality using the method “DEMATEL”

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Mohamed Mahi
Zakaria Abid Farid
Moussa Blaghit

Abstract

The research paper aims to present a new approach that works to identify the critical factors for the quality of higher education service, with the analysis of the cause and effect relationship of the factors of the quality of higher education to help university institutions in improving their services.  The problem of the study is a method among the multi-criteria decision-making methods, so eight critical factors were tested using the decision lab method.

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How to Cite
Mahi , M., Abid Farid , Z., & Blaghit , M. (2022). Visual decision modeling to assess critical factors for higher education service quality using the method “DEMATEL”. El-Bahith Review, 22(1), 285–296. Retrieved from https://elbahithreview.edu.dz/index.php/bahith/article/view/838
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